Welcome to TPG Community!
We have located the account using your community details and we can see that you have been in touch with one of our technical specialists who advised that your service has been affected by a network fault identified by NBN Co, which was resolved around 1PM yesterday.
We apologise for any inconvenience this has caused.
We have checked the status of your connection and it appears to be up and running now.
Should there be any issues, feel free to message us. Thank you.