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Hi @jay39392
Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download
Regards,
David_M
Hi @jay39392
I have checked your NBN-FTTP 12/1 service and tests are passing.
A 12/1 plan with heavy household usage can appear slow at times because the 1meg upload speed becomes a bottleneck.
For heavy usages, a 50/20 plan will provide much more reliable speeds to heavy usage situations.
Here is a doc to help TS speed issues.
https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197
Kind Regards,
David_M