Internet speed is a JOKE

[childrenfool12]

I have joined TPG a couple of months ago. Despite a slow installation, everything else seemed very usual until recently my internet speed has become nothing but a joke and it is even slower than ADSL. A capture of speed test can be found as attached. This is not what I am paying for, I need a speedy investigation and rectify the issue. 

[Riezl]

Hi @childrenfool12 ,

Welcome to TPG Community!

We have located the account using your community details. We have checked the status of your connection and we are not detecting any fault on the line or network that may affect the speed at the moment.

Nonetheless, we'd look into this and identify what is causing the issue. We have arranged a technical specialist to contact you between 11AM and 2PM WA time today for assistance.

Should you have a preferred contact number and time, please send it via PM.

To send a PM, please refer to this link:

How do I private message (PM) in the community

https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/td-p/4093

[Riezl]

Hi @childrenfool12, we can see that you have been in touch with one of our technical specialists who addressed the speed issue.

Should you need further assistance, please let us know. Thank you.