Welcome to the community!
Thanks for bringing this to our attention. I am sad to learn that you're having speed issues with the service. Please post the speed test result on this thread for reference.
There are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only.
We recommend having a read on the following articles:
If the issue persists, send me a Private Message with your account details (Username/Customer ID together with the address on file) so we can proceed with investigation.
How do I private message (PM) in the community
What is going on with TPG NBN speed in Mount waverley for the last month! I’m paying for the highest speed plan but TPG is delivering the slowest speed eg download of 6MB. I did not pay to receive this poor service. Somebody call me or I’ll be ringing the ombudsman.