Internet still down

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Level 1b

Hi TPG team,

 

my internet has been down since midday today and it is still not fixed! Any idea when it will be fixed and be running again?

1 REPLY 1
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Moderator

Hi @Sirgeorge,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have checked the status of your connection and we were able to see a possible fibre optic cable issue that's causing the service disruption.

 

We have escalated this to our Engineering Team and further updates will be provided via SMS or phone call.

 

If there's a need for us to send a technician, you will be advised.

 

Let us know should you have further queries.