Internet stopped connecting for 5 days

[ceedeng]

Hi,

Usually we don't have any problems (have been using TPG for years), but our internet stopped connecting for about 5 days now. Are you able to look into it and see if there is any problem on our end?

Customer ID: xxxxx

Thank you!

Christine

[Anonymous]

Hi @ceedeng,

Welcome to the community!

We are sad to know that you're having connection for 5 days now. We are able locate your account using your given details and ran an initial test to your service.

Test result shows a possible line fault causing no connection, we have this escalated to our Engineering Team for further test and investigation.

Assessment may take 24hrs and updates will be provided via SMS or Phone call.

Let us know should you require further assistance.

Cheers!