Hi @Paulshum ,
The phone is connected to the Wi-Fi with no internet means that there is a possible line fault/issue affecting the service.
For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
My internet just connect to phone with password, but phone msg say "connected" but say "no internet"? Why's that?