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Level 1c
Hi I got a message from TPG let me connect the modem. I did everything. Now the modem is good. The four lights are all turn blue. But on the router, the internet light still off. So I sill can’t have internet. Could you tell me what do I need to do now
1 ACCEPTED SOLUTION

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Moderator

Hi @andyzhang9303 

 

Your service looks like it should be ready to go. I can see your modem is trying to connect, but it has the wrong password configured. You will need to update the password in your modem/router settings as per the link below.

 

https://www.tpg.com.au/helpdesk/pppoe/HFC_VR1600v_WIN7.pdf

 

If you can't recall what your TPG password is, you can get your password sent out from the link below.

 

https://cyberstore.tpg.com.au/forgot_password.php

 

Regards,

Karl

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4 REPLIES 4
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Moderator

Hi @andyzhang9303 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1c

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Highlighted
Moderator

Hi @andyzhang9303 

 

Your service looks like it should be ready to go. I can see your modem is trying to connect, but it has the wrong password configured. You will need to update the password in your modem/router settings as per the link below.

 

https://www.tpg.com.au/helpdesk/pppoe/HFC_VR1600v_WIN7.pdf

 

If you can't recall what your TPG password is, you can get your password sent out from the link below.

 

https://cyberstore.tpg.com.au/forgot_password.php

 

Regards,

Karl

View solution in original post

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Moderator

Hi @andyzhang9303 

 

I can now see you online.

 

Regards,

Karl