Welcome to the community!
Thanks for raising this to us. I would like to confirm if you have existing TPG service, if not I'd like to have our Account Specialists contact you for further investigation, send me your best contact number and preferred time.
Hey, please call me paranoid but am I the only person who TPG sent out a new router (when I never asked for one, TBH there internet is that hopeless I didnt even bother calling them and used another ISP) But please did anyone receive a phone call (which was taken by someone else in my family) then sent out the modem? BTW id be lying if i gave TPG 1/10 for an ISP and i wouldnt use your dog service with your dog new router if you paid me.....