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Just connected ADSL 2 slow speed

Level 1a

Hi we have just connected to ADSL2+ and the downloads are slow.

Speed test has been done

ping 34ms

download speed 4.08mbps

upload 0.60mbps

Also, while downloading via wifi or cable speed reaches only 1mbps.


Hi @mama,


Welcome to the Community!


We have managed to check the status of your connection and we are not detecting any fault on the line at the moment.


Nevertheless, we would like to check if the speed can be improved. Please send us a private message with your best contact number and available time to receive so we can arrange a Technical Specialist to contact you for troubleshooting.


We'll wait for your response. Thank you.