Landline dropping out

[friendy6666]

hi

My landline drops out daily when i use it , but my NBN is always fine .

Any reason 

CHeers

Darren

[David_M]

Hi @friendy6666 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @friendy6666 

Can you Private message me your username, CID and service address. I cant find your a coount,

Thanks,

[David_M]

Hi @friendy6666 

I have tested your NBN-FTTP 50/20 service on our portals and all tests are passing. I can see your phone registered.

Best thing to do is test your handset DIRECT to the UNI-V1 port, and bypass any long line cord lengths.

If it still cuts out, you may need to use another phone for trouble-shooting. Some certain types of phones can be problematic on certain NBN product types.

Regards,

David_M