Landline dropping out

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Level 1b

hi

My landline drops out daily when i use it , but my NBN is always fine .

Any reason 

CHeers

Darren

3 REPLIES 3
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Moderator

Hi @friendy6666 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @friendy6666 

 

Can you Private message me your username, CID and service address. I cant find your a coount,

 

Thanks,

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Moderator

Hi @friendy6666 

 

I have tested your NBN-FTTP 50/20 service on our portals and all tests are passing. I can see your phone registered.

 

Best thing to do is test your handset DIRECT to the UNI-V1 port, and bypass any long line cord lengths.

If it still cuts out, you may need to use another phone for trouble-shooting. Some certain types of phones can be problematic on certain NBN product types.

 

Regards,

David_M