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Losing connection everyday

Level 2

We keep losing NBN connection many times everyday when there is a train passing by our apartment. It has been an issue for long time. Could you please sovle it as soon as possible?


Hi @flovey121,


Welcome to TPG Community!


Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community


Thanks for providing the account details via PM, @flovey121. We have checked the status of your connection and we are not detecting any fault on the line or network that may affect the performance of the service at the moment.


May we know what light on the NBN connection box and the router normally goes off whenever the issue is happening?


Is this time specific?