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Lost internet connection

Level 2
Hi my name is Sahar, I have lost my home internet connection from the morning. May I ask what is the problem and how can I have my internet connection as I need it immediately and Would appreciate if some one help me!!

Hi @Shrsohani,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


Feel free to search community for help or contact us and we'd be glad to assist you.