Hi @paulcb,
Welcome to the community!
Thanks for raising this to us. There are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
I've managed to run remote test on your connection and have detected that your session is working for more than a month now which means the line is stable.
It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only.
We recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it.
If the issue still persists, send me a private message with your account details (Username/Customer ID together with the address on file) so we can proceed for further test and investigation.
How do I private message (PM) in the community
Regards,
Hi
My download speed is not very good, currently 11.5 and my upload speed is 0.9, my plan is a NBN25 standard plan which advertises 25mbs, can you explain why please? I have made no changes to any of my modem/router settings,
thanks
