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Low signal with nbn

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Level 1c

I had nbn connected a few months ago .Worked fine until a week ago when drop out started. Technicians came and fixed it, but noted there was a low signal when they done some test. Connection and speed now are mostly fine, but speeds are not consistant. If the low signal is causing this, what can I do?

14 REPLIES 14
Moderator

Hi @RoslyneTurnbull,

 

Welcome to TPG Community!

 

We have located an account using your community details, but we'd like to make sure if we got the right one. Please PM us your TPG customer ID, username and complete address.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

Level 1c

I have sent you a PM with my details. Thanks

Moderator

Hi @RoslyneTurnbull ,

 

Thanks for sending us your details. Were able to locate your account and ran an initial test. The result shows connected for 6d 46m with a passing speed on the line. For testing purposes, please run a speed test using a desktop/laptop connected via LAN/Ethernet cable and post the result on this thread.

 

Cheers!

Level 1c

Hello. What speed is a passing speed? 

Is it normal for speeds to fluctuate so frequently? I use the tpg internet speed test and the speeds are always changing.

We don't use desktops or laptops. The only ethernet cable is plugged into the TV. All other devices are wireless.

Thankyou

Moderator

Thanks for the additional info, @RoslyneTurnbull. Can you check the speed here https://www.speedtest.net/?

 

Please run a speed test using only one device connected via Wi-Fi or ethernet cable and make sure that there are no programs running on the device background for us to get an accurate result.

 

You can send us the screenshot of the speed test result here. Thank you.

Level 1c

I did this speed test a minute ago. This speed is ok, it's just that it is never consistant. I'm just wondering if it is normal for the speeds to change so often?

Moderator

Is the issue time specific @RoslyneTurnbull?

Level 1c

Yes

Moderator

Can you provide us the specific time you normally experience the issue, @RoslyneTurnbull?

 

Please also PM us your best contact number so we can have a technical specialist contact you to assist with real time testing.