I had nbn connected a few months ago .Worked fine until a week ago when drop out started. Technicians came and fixed it, but noted there was a low signal when they done some test. Connection and speed now are mostly fine, but speeds are not consistant. If the low signal is causing this, what can I do?
Thanks for the additional details. Yes, the wireless signal will affect both stability and speed of the device connection. We did an article that you may find helpful, this will guide you on how to improve the wireless connection at home.
Feel free to visit the links below.
Let us know how it will go.
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Hi @RoslyneTurnbull ,
Thanks for sending us your details. Were able to locate your account and ran an initial test. The result shows connected for 6d 46m with a passing speed on the line. For testing purposes, please run a speed test using a desktop/laptop connected via LAN/Ethernet cable and post the result on this thread.
Hello. What speed is a passing speed?
Is it normal for speeds to fluctuate so frequently? I use the tpg internet speed test and the speeds are always changing.
We don't use desktops or laptops. The only ethernet cable is plugged into the TV. All other devices are wireless.
Please run a speed test using only one device connected via Wi-Fi or ethernet cable and make sure that there are no programs running on the device background for us to get an accurate result.
You can send us the screenshot of the speed test result here. Thank you.
I did this speed test a minute ago. This speed is ok, it's just that it is never consistant. I'm just wondering if it is normal for the speeds to change so often?
Can you provide us the specific time you normally experience the issue, @RoslyneTurnbull?
Please also PM us your best contact number so we can have a technical specialist contact you to assist with real time testing.