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Low signal with nbn

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RoslyneTurnbull
Level 2
Level 2
‎15-10-2019 09:58 AM

I had nbn connected a few months ago .Worked fine until a week ago when drop out started. Technicians came and fixed it, but noted there was a low signal when they done some test. Connection and speed now are mostly fine, but speeds are not consistant. If the low signal is causing this, what can I do?

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Anonymous
Not applicable
‎16-10-2019 07:32 PM

Hi @RoslyneTurnbull,

 

Thanks for the additional details. Yes, the wireless signal will affect both stability and speed of the device connection. We did an article that you may find helpful, this will guide you on how to improve the wireless connection at home.

 

Feel free to visit the links below.

 

Let us know how it will go.

 

Cheers!

View solution in original post

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14 REPLIES 14
Anonymous
Not applicable
‎15-10-2019 12:55 PM

Hi @RoslyneTurnbull,

 

Welcome to TPG Community!

 

We have located an account using your community details, but we'd like to make sure if we got the right one. Please PM us your TPG customer ID, username and complete address.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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RoslyneTurnbull
Level 2
Level 2
‎15-10-2019 04:38 PM

I have sent you a PM with my details. Thanks

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Anonymous
Not applicable
‎15-10-2019 05:06 PM

Hi @RoslyneTurnbull ,

 

Thanks for sending us your details. Were able to locate your account and ran an initial test. The result shows connected for 6d 46m with a passing speed on the line. For testing purposes, please run a speed test using a desktop/laptop connected via LAN/Ethernet cable and post the result on this thread.

 

Cheers!

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RoslyneTurnbull
Level 2
Level 2
‎15-10-2019 07:02 PM

Hello. What speed is a passing speed? 

Is it normal for speeds to fluctuate so frequently? I use the tpg internet speed test and the speeds are always changing.

We don't use desktops or laptops. The only ethernet cable is plugged into the TV. All other devices are wireless.

Thankyou

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Anonymous
Not applicable
‎16-10-2019 10:31 AM

Thanks for the additional info, @RoslyneTurnbull. Can you check the speed here https://www.speedtest.net/?

 

Please run a speed test using only one device connected via Wi-Fi or ethernet cable and make sure that there are no programs running on the device background for us to get an accurate result.

 

You can send us the screenshot of the speed test result here. Thank you.

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RoslyneTurnbull
Level 2
Level 2
‎16-10-2019 11:23 AM

I did this speed test a minute ago. This speed is ok, it's just that it is never consistant. I'm just wondering if it is normal for the speeds to change so often?

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Anonymous
Not applicable
‎16-10-2019 11:29 AM

Is the issue time specific @RoslyneTurnbull?

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RoslyneTurnbull
Level 2
Level 2
‎16-10-2019 12:34 PM

Yes

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Anonymous
Not applicable
‎16-10-2019 12:41 PM

Can you provide us the specific time you normally experience the issue, @RoslyneTurnbull?

 

Please also PM us your best contact number so we can have a technical specialist contact you to assist with real time testing.

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