Mail Server

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Level 1a

Between 6pm and 11.50pm on 9 May 2020, inwards emails bounced back to senders.

I checked my system (Mac using Apple Mail), and found that the inwards server setting (mail.tpg.com.au) was greyed out.

I then went to the TPG Post Office and found all emails had been deleted (Inbox, Outbox, Drafts etc).

I tested by sending an email to myself. This processed.

I then tested by going to mail and sending an email to myself. This processed.

 

So,

How do I recover my lost server-based emails?

What was the problem?

Thanks

Ross Farmer

3 REPLIES 3
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Moderator

Hello rossfarmer,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Level 1a

I have made a couple of chat line followups. Ticket ref 10489366. Initially reported mid Sunday. No response by the postmaster team.

rossfarmer, Ross Farmer, 4/3/55, 7 Graneel Grove Berwick Vic

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Level 1a

Sitting at my computer all day waiting for an online reply is not an option. 

Not your issue, but this online approachg is clumsy and time wasting. Not a good or cost-effective approach to customer service.