Modem only showing 2.4G and 5G - no other lights lit

[Sally2345]

Hi we've been with TPG for years. Just moved home and received text message saying the new internet set up is complete but modem is still only shoe two lights lit (plus power). Any ideas how I can resolve this please?

[JayeshP9]

Welcome to TPG Community,

You can private message to me your customer ID, username or mobile number so i can check stauts here.

regards

JayeshP9