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TM929
Level 2
Level 2
‎17-04-2020 04:24 PM

Hi I have send email to TPG that I am moving house 20.03.20 as my call wont go through and chat support not reachable. I have ask to disconnect the internet on the old place and reconnect to the new place but still I am waiting, I got an automatic reply saying they will look into it. I have been charged for this month and I never used the internet as I have moved already. Please look into it. 

Customer ID - 6645917

 

 

 

Many Thank

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RajenS
Moderator Moderator
Moderator
‎17-04-2020 05:42 PM
@TM929 

Looks like, all good from TPG side,
it seems you may need to do MDF jumpering.
I will create a ticket for you, and we contact you ASAP to solve this matter.
Thanks
Rajen

 

 

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4 REPLIES 4
RajenS
Moderator Moderator
Moderator
‎17-04-2020 04:41 PM
@TM929 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service\.

kind regards


 

 

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RajenS
Moderator Moderator
Moderator
‎17-04-2020 05:20 PM
@TM929 

Looking at your account now 

Thanks 

Rajen 

 

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RajenS
Moderator Moderator
Moderator
‎17-04-2020 05:42 PM
@TM929 

Looks like, all good from TPG side,
it seems you may need to do MDF jumpering.
I will create a ticket for you, and we contact you ASAP to solve this matter.
Thanks
Rajen

 

 

Reply
TM929
Level 2
Level 2
‎17-04-2020 05:49 PM

Rajen Please explain, Many Thanks

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