Moved home

Level 2
I bought nbn bundle on 24th March after I moved to a new address and it says it will be active in 2 days but it still isn’t active as yet. I’ve tried to reach TPG through call, online chat and email but did not receive any replies. Please advise on what I can do next.

Customer ID 6186452.




For customers who want to relocate their service, we have created this community article that may help.

Moving your TPG services.

Hi T245,


In your case, we have coordinate the matter with our Moving Home Team and we can see that your request has been lodged.


You will receive further updates via email regarding the status of the service relocation.


Should you need any assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.