Moved home

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Level 1c
I have been trying contact if you guys since 09.04.2020. I tried phone ( more than one hour wait ) chat ( the operator it's never available ) email (no feedbak ).
I would like to know if you still working , I moved 14.04.2020 and I still waiting for any kind of feedback for you guys. I really can't even cancel my account because I can't talk to you guys.
Customer number 5614076
Ricardo do Carmo
3 REPLIES 3
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Moderator

Hi

 

I will look into this for you.

 

Regards,

Peter

Highlighted
Moderator

Hi

 

I have escalated this for you. TPG will be in contact today.

 

Regards,

Peter

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Level 1c
Hello;

I have no feedback for you guys again ! I have been trying contact since 09.04.2020 and just got a phone call on 20.04.2020 with no solution to my problem. The attendent said she will call me back yesterday and nothing . What else I have to do ? Cold you just cancel my contract because I can't talk to you guys. I have been trying several times phone, chat , email ....