TPG Community

Get online support

Moved in but lost connection

reubensc
Level 2
I moved house today and had organised internet to switch over to my new residence.

After moving in, everything started working however this afternoon the internet doesn't anymore. The NBN box is online and the TP link modem has the internet light on.

However when I attempt to connect to the WiFi it says there is no internet.

Any idea?
1 REPLY 1
Anonymous
Not applicable

Hi @reubensc 

 

Let us help check what causing issues with the service and see what we can do to fix this. Could you flick me a message with your details and the troubleshooting steps you have taken so far?

 

How to send a PM?

 

Regards,

 

I moved house today and had organised internet to switch over to my new residence.

After moving in, everything started working however this afternoon the internet doesn't anymore. The NBN box is online and the TP link modem has the internet light on.

However when I attempt to connect to the WiFi it says there is no internet.

Any idea?