TPG Community

Get online support

Moving Home live chat not working - I get cut off after waiting for over an hour in the queue

Highlighted
Level 2


The Moving Home live chat is not working - I get cut off after waiting for over an hour in the queue!

 

I notified TPG a week ago that I was moving and haven't received any reply - there is no excuse for such terrible support service from Australia's main internet provider - get your act into gear TPG!!!

2 REPLIES 2
Highlighted
Level 2

If this isn't sorted out ASAP I'll simply cancel my account - TPG support is beyond appalling!!

Highlighted
Level 2

This is the latest screenshot after waiting for over an hour - chat closed without responding - appalling lack of service!!!

 

No response from a moderator - what a surprise!

 

Screen Shot 2020-03-24 at 3.28.15 PM.png