Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
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My customer id is 6654885 and username is ygoswami. Currently i am using the internet in 710/547 Flinders lane and would like to move in new property (1910/180 City Road, Southbank, VIC, 3006) on 16th May 2020.
You can reach out to me on 0466551186