TPG Community

Ask, answer and talk about our products

Moving from ADSL2+ to NBN

Level 2

Hi, I'm getting repeated calls on a daily basis from TPG wanting to move me from ADSL2+ to NBN.

 

My question is: what if I don't want to move? Will my service stay on ADSL?

 

Many thanks.

1 REPLY
Moderator

Hi @trackjazz,

 

Welcome to the Community!

 

I've located your account using your Community details and has checked your address.

 

I can see that NBN technology is ready in your area.

 

I understand that you might be hesitant in changing to NBN. However, once the NBN is available at your address, you typically have about 18 months to switch.

 

Traditional phone and services will be disconnected after that. It's important to get switched over before the cutoff date as you run the risk of losing your home phone number if you let it run over.

 

We will send you reminders leading up to the cutoff, but it's always a good idea to get it sorted nice and early.

 

Let us know should you need further assistance.