TPG Community

Get online support

My Samsung Tab A fails to find the IP address even though mymobile and my laptop connect on startup

gkrutledge
Level 2

My Samsung Tab A usually finds Wi FI  on startup , lately it has failed to find IP address  first  up . have gone to settings connections and open after multiple attempts. However today unable to get a connection at all . 

1 REPLY 1
KarlB
Moderator

Hi @gkrutledge,

 

Do you have issues connecting to your Wi-Fi on any other device other than your Samsung Tab? If it is working fine on other devices you may find it is a fault with your Samsung Tab, and you would be best to contact Samsung direct. If you are having issues with other devices I recommend you have a read of the following guide.

 

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Regards,

Karl