My internet connection is unstable

[happyyl]

I changed my plans to NBN Cable Broadband SL Bundle 100 last year, but recently there have been issues. My internet speed is around 70-80 mbps at normal speed, but over the past week my internet has  lost speed, around 1-5 mbps for a while (like lost connection). Then it resumes normal speed, then loses speed again, and it repeats. I restarted my router and nbn box, but the problem still exists.

[Anonymous]

Hi @happyyl, 

We've created an article that might help you resolve your connection speed issue.

• Slow speed issue

If you are using a WiFi connection, then signal interference might be causing it. Here are some articles that might help improve your home WiFi network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If the issue persists, please send me a PM with your TPG username or customer ID number  so we can assist you better. 

Regards,

Angeli