My modem is not working since the outage

[cevictory]

I reset my modem before I worked out there was an outage and all I get is that my modem is waiting to be automatically be configured and I can get through on the phone

[Anonymous]

Hi @cevictory,

Welcome to TPG Community!

We have located the account using your community details. We can see that you have been in touch with one of our technical specialists who assisted in manually configuring your router and was able to confirm that the service is now working.

Should you need further assistance, feel free to message us. Thank you.