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My ping from Melbourne to SEA sever is very high than usual. Could you please fix or check it. Thank you

miniann
Level 2

Ping from Melbourne to SEA Server used to be around 60-90ms, but right now it's been up to around 250-350ms for a couple days. Could you please fix or check it. Thank you

5 REPLIES 5
Shane
Moderator

Hi @miniann,

 

Thanks for raising this to us, please confirm the troubleshooting that has been done.

 

In the event that the Game Console/Laptop or Desktop is connected via Wi-Fi.

 

It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only. 

 

We recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

Let us know how it will go.

 

Cheers!

 

 

Ping from Melbourne to SEA Server used to be around 60-90ms, but right now it's been up to around 250-350ms for a couple days. Could you please fix or check it. Thank you

nekminnit
Level 2

@Shane Myself and others have the same issue, I made a post here https://community.tpg.com.au/t5/Broadband-Internet/High-ping-350ms-on-South-East-Asian-game-servers-.... It's not a wifi issue because connecting to Australian servers is fine, I get like 10ms

miniann
Level 2

You are right! It is not a wifi issue. It happens to all Asian Server such as SG, Japan, India. It occured before like this last year and it'd been for 3 weeks. Annoying, they didn't even know what was going on and said it worked right.

Shane
Moderator

Hi @miniann,

Perform the troubleshooting steps below and send the test result (Screenshot) via PM, also include your account details (Username/Customer ID together with the address on file).

 

To conduct a continuous ping, ensure that none of your other PCs are doing internet activity.
Open up the command prompt of one of your PCs.
Type the following in "ping <IP address> -n 1000" without the quotations.
ping 192.168.1.1 -n 1000
ping 10.20.22.148 -n 1000
ping http://tpg.com.au -n 1000


Wait for the test to finish and for the PING STATISTICS, found at the end, to show up.
Save the screenshots.

We should have 3 ping test results.


II. TRACE ROUTE

To conduct a trace route,
Open up the command prompt of one of your PCs.
Type the following in "tracert http://tpg.com.au" without the quotations.
EXAMPLE: tracert http://tpg.com.au

Perform another trace route to your game server.

Save a screen shot of the traceroute results.


III. SPEED TESTS:

For speed tests, please run the speed tests at : http://www.speedtest.net
Please just get a screenshot after the test is complete.
Please don't forget to indicate the timestamps for these tests.

Regards,

 

 

You are right! It is not a wifi issue. It happens to all Asian Server such as SG, Japan, India. It occured before like this last year and it'd been for 3 weeks. Annoying, they didn't even know what was going on and said it worked right.

hooch
Level 3

Shane - what sort of tech are you mate - get serious. Look at all the forum posts everyone is having the same issue. You guys always say the same thing - check your modem, check your wifi blah blah.

It's not at our end mate it's at YOURS.