NBN 50 Super slow

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Level 1a

I need some major help, I am a teacher and changed over to NBN 50 a month or so ago. Due to Coronavirus I am now teaching completely from home.

 

This would be fine if my Internet speed wasn't 1.46mbps!!!!!! WHAT??????? Obviously, I can't run video lessons with my classes. This has been an absolute nightmare. I have never experienced such a slow Internet speed in my life, even before I changed to NBN, my speed was better.

 

I called up TPG and spoke to someone for over an hour Wednesday morning (5/8), but the common 'fixes' weren't working. I was told technical support would get back to be within 24 hours. It's now Friday (7/8) and no one has contacted me to help resolve the issue.

 

Needing help... please!!!

5 REPLIES 5
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Moderator

Hi @aleall 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @aleall 


Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.


How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45


Regards,
David_M

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Level 1a

Thanks David,

I'm on the phone with a TPG technician right now trying to help me.

 

Thank you

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Moderator

Hi @aleall 

 

Excellent. Someone will help resolve this.

 

Thanks,

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Level 3

You are not alone.
Have recently started getting the same random down speed slowness down to 10mbps from the normal 40bmps for no reason this week.

 

As per my post,

 

Something is definitely afoot here.