NBN 50

[Ayautuah]

I just upgraded to NBN 50 few days ago. But feel very disappointed coz the speed is to slow. It shouldn’t be happened with NBN 50. I think the problem comes we we start using NBN. Please do something or it seems useless having such service

[Shane]

Hi @Ayautuah

Welcome to the community!

We are sorry to hear that you are unsatisfied with the speeds you were receiving. We are able to locate your account using your community details and ran an initial test to your service it shows connected for 31m.

However, we noticed that your modem/router is attempted to reconnect to our network multiple times, which is not normal. We'd like to arrange a call from one of our Technicians for real time test and investigation.

Feel free to PM me your best contact number and preferred time.

In case you need a reference:

How do I private message (PM) in the community

Cheers!