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NBN Connection Speed

Level 1

Yesterday my NBN connection speed slowed to just over 1 Mb/s. I am on an unlimited plan. I have turned my modem on and off a number of times with no effect. I have tried pushing reset on my modem for the same result. I have more than one computer connected, 1 Ethernet, and 3 mobile devices coneected by Wi-fi and they all get the same speed.

I am thinikng maybe my modem has decided to go on a holiday without inviting me.

Any ideas???

 

Adrian

2 REPLIES
Moderator

Hi @adrian1962,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.

 

We will make a follow up and will have the case engineer contact you to discuss the progression of the case.

 

Should you have a preferred contact number and time, please send it via private message. Thank you.

Moderator

Hi @adrian1962, we can see that our Engineering Team has been in touch and was able to confirm that the service is now properly working.

 

Should there be any issues, feel free to drop us a message. Cheers!