NBN Connection down

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Level 1a

Hi a,,

My NBN HFC connection dropped out mid-morning today.

 

The HFC Arris modem is flashing on the Downstream light only.

 

I have raised this via the TPG phone app, but would like to escapate as I am a home worker and dependant on the connection.

 

Thanks

Alan

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi Alan

 

I have looked up your service and NBN have an Unplanned outage.

_____________________________________________

NBN Network & Service Operations
06/05/2020 12:57 AEST

A technician is being arranged to investigate an outage affecting HFC services in Baulkham Hills, NSW.

An ETA will be shared when it becomes available.

_____________________________________________

 

This is effecting around 120 services across multiple ISP's in your area.

 

They know about it are are working on getting it repaired. As stated there is no ETA at this stage.

At least you know whats going on now.

 

Regards,

Peter

View solution in original post

4 REPLIES 4
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

 

Highlighted
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

 

Highlighted
Moderator

Hi Alan

 

I have looked up your service and NBN have an Unplanned outage.

_____________________________________________

NBN Network & Service Operations
06/05/2020 12:57 AEST

A technician is being arranged to investigate an outage affecting HFC services in Baulkham Hills, NSW.

An ETA will be shared when it becomes available.

_____________________________________________

 

This is effecting around 120 services across multiple ISP's in your area.

 

They know about it are are working on getting it repaired. As stated there is no ETA at this stage.

At least you know whats going on now.

 

Regards,

Peter

View solution in original post

Highlighted
Level 1a

Thanks for the info. Glad to hear its being looked into.

Alan