I am quite disappointed with TPG customer service and technical support. It has been a few weeks since my internet connection has been droping out every couple of minutes. First, we tried to solve over the phone, and for that reason, I spent quite a few hours on hold. It looked like the problem was sorted out, but suddenly the connection started droping out again, exacly like before. I had been told the router could be the problem, so I requested a new router, with the promise that I would receive updates about the router delivery, but for my surprise, 3 days after I requested the router, I called TPG in order to check up on the estimated delivery, and guess what? There was no order for my router. Can you imagine how disappoint is that?
A few days later, the new router provided by TPG has been delivered to my place. After quite a long time on the phone, TPG provided the support to set up the new router. At first, it looked like it was working fine, but just a few minutes after the router had been set up, the connection started dropping out again. The same exact problem, which has been going on for a long time.
After the new router has been set up and I still do not have access to my internet connection (which I pay for it, by direct debit btw) I have been calling TPG every single day, and no one is able to help me. I had been told all sort of excuses, and I still do not have access to my internet. It keeps dropping out every couple of minutes. In the past few days, I have spent more than 10 hours on the phone, begging for help, and no one is able to help me.
I hope I can have my internet back as soon as possible. I am very disappointed with such poor technical support.
