NBN FTTC slow speed

conbusu
Level 2

Is 21Mbps speed at 2pm on a Monday a slow connection for NBN FTTC connectivity?

1 REPLY 1
Riezl
Moderator

Hi @conbusu,

 

Welcome to TPG Community!

 

The actual speeds for the service may be slower and vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by TPG.

 

Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

 

We'd like to check what is causing this speed issue and what can be done to resolve it.

 

Please PM us your TPG customer ID, username and address.

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community