Hi @nick_tempest, thank you for taking the time to troubleshoot.
We have managed to locate an account using your community details and was able to check the status of your connection.
We have identified a possible cut on line, which is possibly causing the service disruption. Having said this, the issue has been escalated to our Engineering Team for further investigation and the case engineer will contact you within the day to discuss the progression of the case.
If you have a preferred contact details, please send it via private message. Thank you.
Hi @nick_tempest, we can see that the issue has been lodged to NBN Co. and the network has been reconfigured to restore the service.
With that being said, the connection appears to be up and running for more than 10 hours now. Our Engineering Team is still monitoring the case and will be in touch to confirm if the service is properly working.
Should you require further assistance, please let us know. Thank you.