Welcome to the community!
I would love to help and see what causes dropouts on your connection. I tried to use your community details to pull up the account unfortunately no match.
Also, on what particular device(s) do you experience the dropouts?
If it is a wireless we made an article on how to improve your wireless connection available here.
Nonetheless, kindly PM me your account details (Username/Customer ID for further test and investigation).
In case you need a reference: How to send a PM.
PM sent. When the internet drops out, no device can access the internet including ethernet devices.
When was the last time you experience the dropout? Initial test results shows your service is currently connected for 17h 55m and no dropouts occurred in the last 24hrs there is no line fault detected.
I'd like to know on which specific device(s) you experience the dropouts. It clearly shows that your service is stable connected for the last 22h 48m.
I will monitor your connection for the next 24hrs and see if dropouts will occur.
We apologise for the inconvenience this issue is causing you, @b0.
The connection looks stable at the moment, but we will continue to monitor this and please also let us know if the issue persists so we can investigate further. Thank you.
I would like to arrange a call from one of our Technicians for further test and investigation.
Initial test shows a minimal dropouts on your connection.
Kindly PM me your best contact number and preferred time today.