NBN Free Speed Boost Not Applied

[poolsombat]

Hi guys, I received a text and email about a speed boost (I'm assuming a 250/25 plan) that were supposed to come into action on the 6th of April. However, it seems it has not been applied yet or there is issues with my network.

I did a speed test and the speeds are very similar to how they are normally for a 100/40 plan.

Any solutions?

Thanks.

[Riezl]

Hi @poolsombat , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community