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NBN HFC frequent dropouts

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Level 1c

My NBN drops out most days, sometimes 3 or more times a day.  

 

Is this considered normal?  It can take up to 10 minutes to come back, and often it's easier and quicker to hotspot with my phone.

7 REPLIES 7
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Moderator

Hi @gt6mk3 

 

Welcome to the Community!

 

I'm sorry to hear about the dropouts you're experiencing. We'd like to take a closer look at your concern. Can you send me a PM providing your customer ID or username together with your service address? We have tried pulling up an account using your community details, but we're not certain if we have the right account.

 

For your reference: How do I private message (PM) in the community

 

Regards,

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Moderator

Hi @gt6mk3, thanks for providing the details via PM.

 

We have checked the status of your connection and it looks stable for more than a day now.

 

We'll monitor this and if the issue persists, we'll investigate further.

 

Please also check what light on the NBN Arris box and TPG modem normally goes off whenever the connection drops.

 

Thank you.

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Level 1c

It's dropped 3 time today, before 9:30

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Level 1c
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Level 1c

Dropped out acain twice in the last 10 minutes.  It's modem or the attenuation/signal strength, the router is fine.

Image 16-7-19 at 9.41 am.jpghjQtCEjlS4GVynU%V0pCPg.jpglRfRrluHSWW2JSFN5AOCXw.jpg

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Moderator

Hi @gt6mk3, as per checking, NBN Co. is currently performing a network optimisation to improve the stability of the nbn network in your area.

 

This is expected to be completed today at 15:00 AEST.

 

We'll monitor this and will keep you posted for updates where possible.

 

We apologise for the inconvenience.

Moderator

Hi @gt6mk3, we can see that one of our technical specialists has been in touch and discussed the concerns raised.

 

Your connection looks stable at the moment and please continue to monitor it.

 

If the issue persists, feel free to drop us a message so we can investigate further. Thank you.