NBN Installation

Level 2

Hi, Last time you asked me to provide the proof of Occupancy Document, I have already sent it by email but you didn't reply to me. Could I make an appointment to install the network on August 25? And Startrack's waybill number is 8Axxxxxx. I don't know what the package is and need I go to take it or not? 

Hope you can help me, Thanks



Hi @zkw15938756662,

Welcome to the community! I would love to help and chase this up with Provisioning Team. I was able to pull up your account using your community details. I would like to arrange a call from one of our Case Manager to provide you the installation details. Kindly PM me your best contact number and preferred time today.




Hi @zkw15938756662, thanks for providing your contact details via private message.


We have already made a follow up with our Provisioning Team and we have requested a specialist to contact you via email to discuss the progression of the order.


With regard to your modem query, it's currently awaiting collection at Post Office - BURWOOD POST SHOP.