Hey @beckycai ,
Sad to know that you're having issues with the service. I'd love to help check the status of the connection and get to the bottom of this. To better understand the situation, drop me a Private Message with your account details (Username/Customer ID) together with the address on file.
Hi, wondering why our internet is down? No outage reported in our area. No payment issue. Troubleshooted all the usual tricks. Can you please assist? By the way, I think because of the NBN modem.