Sad to learn that you're having issues with the connection, I ran an initial test to the service it shows that the modem/router's connection is dropping out on our network. I'd love to help arrange one of our Technicians to contact you for real-time test and investigation. Send me a Private Message with your best contact number and preferred time.
Hi I've been having multiple Drop outs for over a week. DSL light drops off then 1 - 5 minutes later it reconnects. Happens throughout the day. Then this morning could not connect to router at all via WiFi even with all green lights. Did a router power down a few times and still having issues. I also did a full router reset a few days ago. Working from home and honestly not workable. Not getting much help or support.