Hi @yafei253699
Let us help check the status of the connection and get to the bottom of this. Could you shoot us a PM with your details to proceed with the initial investigation?
How to send a PM?
Regards,
Current nbn network status
Search result at 14 Apr 6:33pm
Result based on local time zone at address.
No nbn® network outage detected
UNIT 1 21 TOOLAMBOOL RD CARNEGIE VIC 3163 Australia
Change address
When I checked, it wasn't disconnected but I've been unable to use the internet
And it went on for a day! No one answered the phone, no reply
