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NBN Speed Gift gone after moving premises?

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nhuhoang90
Level 2

We were having download speeds of 250Mbps at our old house due to NBN Speed gift.

After moving however, it is now back to 50Mbps even though its due to expire in August.

 

Would it be possible to get boosted speeds again until it expires?

1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @nhuhoang90 ,

 

Welcome to the community!

 

The free speed boost is already forfeited once a customer processed a change of plan or relocation.

 

This can't be reinstated.

Let us know if you need further assistance.

 


@nhuhoang90 wrote:

We were having download speeds of 250Mbps at our old house due to NBN Speed gift.

After moving however, it is now back to 50Mbps even though its due to expire in August.

 

Would it be possible to get boosted speeds again until it expires?


 

View solution in original post

3 REPLIES 3
Shane
Moderator

Hi @nhuhoang90 ,

 

Welcome to the community!

 

The free speed boost is already forfeited once a customer processed a change of plan or relocation.

 

This can't be reinstated.

Let us know if you need further assistance.

 


@nhuhoang90 wrote:

We were having download speeds of 250Mbps at our old house due to NBN Speed gift.

After moving however, it is now back to 50Mbps even though its due to expire in August.

 

Would it be possible to get boosted speeds again until it expires?


 

View solution in original post

nhuhoang90
Level 2

Ah I see.

Thanks.

Riezl
Moderator

Let us know if you have other queries. Cheers!