NBN Technician did'nt turn up or call (Ticket No 10528003) what happens now ?

[TheDude68]

A NBN Technican was scheduled to fix my NBN internet connection today between 8am - 12pm. Which has been out since Last Thursday.

Nobody turned up or called from NBN Co. I sent a SMS and E:mail to techops@tpg.com.au as requested from last SMS I got if I had any issues regarding my Ticket No 10528003.

This was hours ago nobody has relplied to say this has been re-scheduled or to even acknowledge my messages.

What the hell is going on ?

I spent all day at home waiting for this NBN technician and your techops dept can't be bothered to return messages.

Will it be tomorrow that the NBN tech comes ?. Does it have to be re-scheduled. This is rediculous your service is non-existant. 

[KarlB]

Hi @TheDude68 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @TheDude68 

Thank you for providing the requested details in your PM. I have requested for our Engineers to investigate and contact you back later on today.

Regards,

Karl