TPG Community

Get online support


Level 2

I Upgraded from NBN12 to NBN50 yesterday and my down load speed is 10mbps where my upload speed 

is at 18mbps.  Ive reset both modems and there is no improvement.

See attached speed test.


Please advise why.




Hi @Rossq,


The actual speeds for the service may be slower and vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by TPG.


Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.


We'd recommend having a read of this community article, which may help you check if the speed you're getting at the moment is within acceptable range.


This also includes troubleshooting on how the speed can be improved.

Slow speed issue


If you are connecting all your devices via Wi-Fi, this article may help as well : Easy Steps to Improve Wi-Fi Connection In Your Home


Let us know if we can be of further assistance.