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NBN box flashing red light and clicking noise after severe thunderstorm

Mherath747
Level 2
After a thunderstorm a few hours ago, the internet is not working, and the NBN box makes a clicking noise with flashing red light. Resetting and power cycling does not resolve the issue. I would appreciate this issue to be investigated ASAP, as my household requires internet access for WFH.
1 REPLY 1
Shane
Moderator

Hey,   


Welcome to the community!

It seems that the NBN box was damaged by the storm, send us a Private Message with your account detials (Username/Customer ID together with the address on file) to proceed with initial assessment. 

How do I private message (PM) in the community 

 

Regards,

 


@Mherath747 wrote:
After a thunderstorm a few hours ago, the internet is not working, and the NBN box makes a clicking noise with flashing red light. Resetting and power cycling does not resolve the issue. I would appreciate this issue to be investigated ASAP, as my household requires internet access for WFH.