NBN box flashing red light and clicking noise after severe thunderstorm

[Mherath747]

After a thunderstorm a few hours ago, the internet is not working, and the NBN box makes a clicking noise with flashing red light. Resetting and power cycling does not resolve the issue. I would appreciate this issue to be investigated ASAP, as my household requires internet access for WFH.

[Anonymous]

Hey,  Mherath747 

Welcome to the community!

It seems that the NBN box was damaged by the storm, send us a Private Message with your account detials (Username/Customer ID together with the address on file) to proceed with initial assessment. 

How do I private message (PM) in the community 

Regards,

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@Mherath747 wrote:
After a thunderstorm a few hours ago, the internet is not working, and the NBN box makes a clicking noise with flashing red light. Resetting and power cycling does not resolve the issue. I would appreciate this issue to be investigated ASAP, as my household requires internet access for WFH.

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